Refund policy

Return Policy

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please ensure that your return is accompanied by the original receipt or proof of purchase.

Refund Policy

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. The refund processing time may vary depending on your payment method. For credit/debit card payments, it may take 5 to 10 business days for the refund to reflect in your account. For PayPal payments, it may take 2 to 3 business days for the refund to appear in your PayPal account. Exchanges If you would like to exchange your item for a different one, please contact our customer support team. The item you wish to return must still be within the 30-day return period and meet the same eligibility criteria as mentioned above. Shipping You will be responsible for paying the shipping costs for returning your item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective products). In such cases, we will provide you with a prepaid shipping label. Contact Us If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact us at: Email: colby@ogsmokeagency.com Note: Please make sure to contact us before initiating any returns to ensure a smooth and hassle-free process for both parties. Changes to This Policy We reserve the right to modify or update our Return and Refund Policy at any time. Any changes made to the policy will be effective immediately upon posting the revised version on our website.

Last updated: [08/08/23]

By making a purchase on OG Smoke Agency, you acknowledge and agree to be bound by this Return and Refund Policy.